Instant Ink reporting status

[Maf42]

What does it mean when the Status on the Home page of Instant Ink "Cannot connect to the printer now. Try Again Later." The printer is online and prints ok. So is it that HP will not be seeing my ink status? How can I resolve this connection issue?

[TEJ1602]

@Maf42, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Maf42]

I have supplied the details requested in the private message for further analysis.

I noticed that the printed page count had incremented overnight, despite the Instant Ink connector status remaining unable to connect to the printer whenever I checked. Most odd.

[TEJ1602]

@Maf42

Thanks for replying!

The account seems to be fine as it is registering the printed pages, nothing to worry.

To keep the printer always connected, follow the steps below-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!