Instant Ink rollover missing.

[SharonWH]

I have a plan for 300 pages per month. Last month ending 6/23/24 I used 226 pages. The additional 74 pages are not showing up in rollover pages. 

I have researched my account since January 2024 and every single month has shorted me.  I should have rollover pages of 182.   How can I rectify it?   When I went over my pages one month I was charged an extra $40 which was why I upped my per month copies.   I want the rollovers according to the contract to protect me from any more overages.  

Thank you for your help in this matter

[A_Gayathri]

Hi @SharonWH,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

HI @SharonWH,

What is your Instant Ink account number or email address that you use to log in to your account?

Also, verify your shipping address, printer serial number, and contact phone number for further assistance.

As our conversation is private, and I will be viewing your account details, I'd like you to be aware of HP’s Privacy Policy:  http://www8.hp.com/us/en/privacy/ww-privacy.html

Keep me posted.

Have a great day ahead!

Gaya1239 

HP Support

[SharonWH]

[Personal Information Removed]

[A_Gayathri]

Hi @SharonWH,

Thank you for your reply

I understand you are facing an Instant Ink Rol over page issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!