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‎01-10-2023 07:27 AM - last edited on ‎01-10-2023 10:25 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

My HP OfficeJet Pro 6978 All-in-One Printer is enrolled in the 50-page per month Instant Ink program.  Printing from a Windows 11 laptop and a MacBook Pro work fine but my rollover pages are not showing in my Instant Ink account. 

I understand how the rollover pages work so please do not respond with the standard canned response I have seen so many times on the HP Support Pages. 

Thanks for you help.

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3 people had the same question
2 REPLIES 2

‎01-11-2023 06:16 AM

HP Recommended

Hi @ddinoia,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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‎01-12-2023 01:29 AM

HP Recommended

Thank you for your reply.  Unfortunately, sending me back to the Instant Ink Support Pages just sent me in a big circle since that is where I started and was not able to get any assistance there.  While the Instant Ink program is generally a good one, the Support aspects are very poor - almost as if they don't want the users to be able to access anyone on the Support Team.  Back to square one for me I guess.  😞

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