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‎01-24-2024 04:10 AM

HP Recommended
Product: HP Instant Ink
Operating System: Microsoft Windows 10 (64-bit)

I am enrolled in Instant Ink, 50 pages per month. First day of my month is the 24th. 

On December 24 I had 50 pages plus 90 rollover pages. Between Dec 24th and today, Jan 24th, I printed about 80 pages. 

Today my account shows 50 pages plus ZERO rollover pages. I want to know the detailed rollover page count algorithm.  (Why do I have zero rollover pages today? How do I calculate rollover pages???)

1 REPLY 1

‎01-26-2024 09:18 AM

HP Recommended

Hi @DrDianaDee,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

Rachel571 

HP Support

Rachel571
I am an HP Employee

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