Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

Instant Ink says I don't need new Ink but the colours are "off" on paper. Can I get a new cartridge?

HP Recommended

HP Envy 5660, Instant Ink

HP Support Agent
HP Support Agent
22,841 22,809 1,648 1,961
Message 2 of 2
Flag Post
HP Recommended

@9992, Welcome to the HP Support Community!


I understand the print quality is not satisfactory. Let us try these steps to resolve this issue:


Check the ink levels on the printer. Try making a standalone copy in color and check if that prints fine. By this, we can conclude if this is a hardware or a driver issue.


Clean the ink cartridges

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  2. Swipe the display up, and then touch Printer Maintenance.

  3. Touch Clean Cartridges.

  4. f the print quality is unacceptable, touch Proceed when prompted to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

    NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Print a Print Quality Diagnostic report

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  2. Touch Reports, and then touch Print Quality Report.

  3. Check the result.

Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation