Instant Ink says my cartridge isn’t low but it is, and I can’t print

[darrendmiller]

My instant ink account is properly connected to my printer, but it’s saying my black ink cartridge is fine even though it’s low on ink. I can’t print a single page and now I've wasted tons of pages in my plan trying different ways to get around the obvious: I need a new black ink cartridge. This is so frustrating given that the whole point of paying for this every month is to avoid this situation (being out of ink with no replacement cartridge ready). I’m self-quarantining to help prevent COVID-19 spread and there are very few alternative options to get this time-sensitive stuff printed out right now.

[Riddle_Decipher]

@darrendmiller Welcome to HP Community!

Here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
• Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

We eagerly await your response,

Help us, help you.And Take care.

[darrendmiller]

Hi, thank you for responding! I was actually able to resolve this over the phone with Support. My ink cartridge had dried out, and they shipped me a new one. Thanks!

[Riddle_Decipher]

@darrendmiller That's awesome, I'm glad its been sorted,

Although, feel free to write to us if you need anything else,

Stay well.