Instant Ink says printer is offline

[Slrowboth]

My printer has not been able to print for awhile. It is actively connected to our Wi-Fi, but when I try to print it tells me that Instant Ink is not connected. When I click connect it tells me the internet is not connected.  In my online account it says the printer has not been connected since January 2024, even though we have used it since then. The HP Smart app says the printer is connected, but my HP account online says it is not.  
The blue light on the printer is steady and my router app shows the printer is indeed connected. 

[A_Gayathri]

Hi @Slrowboth,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.