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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Jason72
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Instant Ink shipment problem

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Hi, 

 

I am currently using HP Office Jet pro 8020 Instant Ink series and it shows that the black ink are almost running out. I checked out my HP instant account and it displayed the shipment of the welcome kit is already shipped on 25 September. The status of the shipment is "on its way" but the tracking number is "not yet available." 

 

I cannot use the print at all because of the low black ink and sincerely need to get the new instant ink kit as early as possible. 

 

Please let me know the status of the shipment and hope to be taken a proper measure to fix this situation early. 

 

Thanks

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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@Jason72, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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