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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
lmar092
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Instant Ink tells me printer is offline HP Envy 5032

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HP Envy 5032

Hi, I am unable to print. Instant Ink shows that my ptinter is offline. The printer is showing connected to WiFi with constant Blue light. However, if I try to print then tells me that 'cartridge cannot be used until printer is enrolled in HP instant Ink'. I had enrolled and was on a free trial. Have tried several ways, restart, remove printer etc with no success. I'm losing my mind and the printerl is very close to end up heading to landfill.....but my envronmental beliefs are holding me back!

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TEJ1602
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@lmar092, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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