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‎09-29-2020 05:34 AM - last edited on ‎09-29-2020 07:23 AM by Retired

HP Recommended

I recently went to use my printer and was informed that my account was suspended. 

 

after some investigation, it seems that the only time in a whole YEAR that I used my printer I printed off approx 40 pages.

 

This was the only time I have used it. I now want to print a few pages off and I find that my account was suspended because my payment did not go through. The payment was small but that is not the point. It seems that because I printed off more than the monthly limit I was charged. To this day they are the only pages printed in a whole year.

 

So now my cartridges have been remotely turned off so I can not even use my own printer. 

 

 

 

 

 

 

 

 

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2 REPLIES 2

‎09-29-2020 07:49 AM

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And now my messages being altered by mod ?

 

Scam

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‎09-29-2020 12:24 PM

HP Recommended

@DavidMil, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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