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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
Microsoft Windows 10 (64-bit)

I have enrolled my HP officeject 9020 for instant ink. After I installed the catridges, the printer prompts to enroll the catridge in order to print. Printer is connected via ethernet to the home network.
I can see the printer with my phone (connected wireless) and PC (connected via ethernet), but none of the device is able to let instant ink connect to the printer!

When I clicked on the instant ink dashboard to connect to the printer, it keeps prompting unable to connect.

Tried shutting down PC, Printer, reset, etc. and nothing helps.

 

Before this, in fact i have been experiencing slow data sending to printer, and issues of unable to print certain files. There are times I need to unplugged the power cable and reconnect to enable printing. 
Overall, i am getting stressed with this Printer! Its wasting so much time on simple printing works, now the instant ink issue. 

Desperate for some help, all the searching online for answers and tips just cannot help the resolve the issue.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @haneb,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear that you're having trouble connecting your HP 9020 printer to Instant Ink. Here are a few troubleshooting steps you can try.

 

  • Check the network connection: Ensure that your printer and the device you're trying to connect from (such as a computer or mobile device) are connected to the same network. If you're using a wireless connection, make sure the Wi-Fi is turned on and that you have the correct network credentials.
  • Restart devices: Power off your printer, computer, and any other devices involved. Then turn them back on and try connecting again. This can often resolve temporary connectivity issues.
  • Update firmware: Ensure that your printer's firmware is up to date. You can usually find firmware updates on the HP support website for your specific printer model. Follow the instructions provided to update the firmware, and then try connecting to Instant Ink again.
  • Check Instant Ink account: Verify that your Instant Ink account is active and properly set up. You can do this by logging into your Instant Ink account online or using the Instant Ink mobile app. Make sure you have a valid subscription and that your printer is associated with your account.
  • Reset printer settings: If none of the above steps work, you can try resetting your printer to its default settings. Refer to your printer's user manual or visit the HP support website for instructions on how to perform a factory reset. After the reset, set up the printer again and try connecting to Instant Ink.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

I am an HP Employee.

View solution in original post

5 REPLIES 5
HP Recommended

Hi @haneb,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear that you're having trouble connecting your HP 9020 printer to Instant Ink. Here are a few troubleshooting steps you can try.

 

  • Check the network connection: Ensure that your printer and the device you're trying to connect from (such as a computer or mobile device) are connected to the same network. If you're using a wireless connection, make sure the Wi-Fi is turned on and that you have the correct network credentials.
  • Restart devices: Power off your printer, computer, and any other devices involved. Then turn them back on and try connecting again. This can often resolve temporary connectivity issues.
  • Update firmware: Ensure that your printer's firmware is up to date. You can usually find firmware updates on the HP support website for your specific printer model. Follow the instructions provided to update the firmware, and then try connecting to Instant Ink again.
  • Check Instant Ink account: Verify that your Instant Ink account is active and properly set up. You can do this by logging into your Instant Ink account online or using the Instant Ink mobile app. Make sure you have a valid subscription and that your printer is associated with your account.
  • Reset printer settings: If none of the above steps work, you can try resetting your printer to its default settings. Refer to your printer's user manual or visit the HP support website for instructions on how to perform a factory reset. After the reset, set up the printer again and try connecting to Instant Ink.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

I am an HP Employee.
HP Recommended

All the steps i have tried before and still doesn't work. 

Will try the last step to reset the printer today and will update if it works.

HP Recommended

Hi @haneb,

 

Thank you for your response, 

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

I am an HP Employee.
HP Recommended

Hi I got it working without need to reset the printer settings. Since that day I have problem, I left the printer alone without using it. So it was scheduled to shut down by 11pm and start at 9am. seems like now it is working now!

HP Recommended

Hi @haneb,

 

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Elohi_NR
I am an HP Employee
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