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‎05-06-2020 02:00 AM

HP Recommended

Hi, I have an Instant Ink subscription but due to the current pandemic HP are unable to supply ink currently.  Am I able to buy ink from a third party ?  I bought some black ink on eBay, but the seller then messaged me and said that they were selling because they had cancelled their subscription, but had received an email from HP to say they cartridge would only work if they were signed up to HP instant ink.  Can I assume therefore that the ink would not work for me either, even though I have a subscription?  Neither he (nor I) are now sure and I can't locate a UK customer service number to try and call.  Many thanks in advance for any help

1 REPLY 1

‎05-07-2020 08:24 AM

HP Recommended

@NB74, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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