11-03-2019 07:00 AM
Why do I have to keep asking for an envelope to return used cartridges? I now have six. I am also regularly kept waiting for ink.
11-05-2019 11:37 AM
Welcome to the HP Support Community.
Postage-paid cartridge recycling envelopes are included with most HP Instant Ink shipments. To maximize environmental benefits, wait until you have three to eight empty cartridges, fill the envelope, and then send them back together.
You may also place an order on your own, click here to know how.
Also, have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Let me know how this goes.
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I am an HP Employee
11-05-2019 11:38 AM
To check the ink levels on your printer, please reply to this private message with the below details:
- Please provide me with the Instant Ink Account Number, Email Address, or Printer Serial number.
- I need your email address which is registered with your Instant Ink Account, not the Printer's email address.
- Could you also provide me with the shipping address associated with your HP Instant ink account?
Awaiting your response for further assistance.
I am an HP Employee