01-05-2020 10:16 AM
I have done all the troubleshooting and checked my printer and laptop are both on the same network but it will not let me connect to web services to carry on enrolling for instant ink. My laptop will print to my printer so I know the connection is there.
01-08-2020 04:07 AM
@PEACHY72, Welcome to HP Support Community!
Follow the steps below to resume the web services-
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.
Turn on Web Services from the Embedded Web Server (EWS)
Using the printer EWS to turn on Web Service might resolve any communication issues with the printer control panel.
Print a Network Configuration Page.
For detailed instructions to print a Network Configuration Page, go to HP Customer Support, type your printer model, and then search for the document to 'print a self-test page.'
Printers with basic control panels (buttons only): Print the page using the button combinations on the printer control panel. For some printers, press the Wireless and Information buttons simultaneously, or press the Wireless and Start Copy Black buttons at the same time.
On the Network Configuration Page, locate the URL(s) for Embedded Web Server address.
If the URL for the EWS is http://0.0.0.0, the printer is not connected to a network. Reconnect your printer to the network, and then continue troubleshooting.
Figure: Locating the URL(s) for Embedded Web Server address
On your computer, open an Internet browser.
Type the URL address for the EWS in the browser address bar, and then press Enter.
Make sure to type the IP address into the Internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.
If a website security certificate displays in the Internet browser, click Continue.
The EWS webpage for the printer opens, which confirms that the printer is on the same network as the computer.
On the EWS webpage, click the Web Services tab.
On the Web Services Setup page, click Continue, Turn On, or Enable, and then follow the on-screen instructions
Figure: Example of clicking Continue
If the issue persists, continue to the next step.
Check the Internet proxy server settings
For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.
Locate the Internet proxy settings.
Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.
The network settings menu displays with the proxy settings.
Figure: Example of proxy settings in Windows
Mac: Open System Preferences, and then click Network. On the Network window, click Advanced, click the Proxies tab, and then select your proxy, if necessary.
Figure: Example of proxy settings in Mac
Write down the Address and Port values for your proxy server connection.
From the EWS, click the Web Services tab, and then click Proxy Settings.
Figure: Clicking Proxy Settings
Type the Address and Port values for your proxy server connection, and then click Apply.
Try to turn on Web Services.
Hope this helps! Keep me posted.
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