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‎02-07-2020 01:12 PM

HP Recommended

Trying to get hold of someone from HP who can tell me if I can change my printer and carry on my Instant Ink contract?  My current printer has blocked heads so I want to buy another HP printer, what happens? 

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1 REPLY 1

‎02-07-2020 01:20 PM

HP Recommended

Hello Stu3019,

Welcome to the HP Support Community!

We appreciate your loyalty, so we’ve made it easy to transfer your HP Instant Ink plan to a new HP printer.

Follow these steps to keep your account history, rollover pages, and free trial months:

  • Make sure the new printer is HP Instant Ink compatible.  If you plan to purchase one, check out our latest printers here or at your favorite retailer.
  • For warranty replacements, you will automatically be sent a compatible printer.
  • Do not cancel your current Instant Ink plan.

  • Once you have the new printer, log in to hpinstantink.com/signin and click Enroll/Replace Printer.

  • Then follow the steps to complete enrollment of your new printer.

Important information about cartridges:

  • A new set of Instant Ink cartridges will either be included with your printer or you will receive a shipment within 10 business days of replacing the printer.
  • If compatible, you can also install any unused Instant Ink cartridges you may have on hand. If not compatible, please send any unused cartridges back in the included recycle bag.
  • Any used cartridges you may have will not work in the new printer, so please send them back for recycling.

 

Thank you for choosing HP Instant Ink!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a wonderful day! 

JAMIEW1
I am an HP Employee

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