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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Hello! I’m trying to set up my printer and when I press the “i” and “connectivity” buttons the printer prints a page with the connectivity symbol and nothing else. I need the code but get a blank page with the symbol (several times). Thank you for your help!

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Hi @StrakaS

Welcome to the HP Support Community. I'd be happy to assist you.

  • Are you trying to setup the printer or are you trying to enroll it in Instant Ink?

On the printer's control panel, press the Wireless button  and the Information button  at the same time.

Both a Wireless Network Test Report and a Network Configuration Page print.


Check if the printer is connected to a network.

  1. Obtain the IP address of the printer from the test report.
  2. Type the printer IP address into a web browser on any device connected to your network to open the printer's built-in website.
  3. From the printer website, find the Web Services menu, and then click Print Info Page or Print Information Sheet.

  4. Find the Printer Code or Printer Claim Code on the page that prints.

    If the information page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.

For more info refer to this document.


To know how to enroll the printer in Instant Ink, kindly refer to this document.


Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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