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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Instant Ink

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Microsoft Windows Vista

Our electric went out for a few hours and when I restarted my HP office jet 5212 all in one printer it came up that couldn't print error: Cartridge cannot be used until printer is enrolled in HP instant ink. I am a member of instant ink and have been for a year now. I am unsure why this will not process and I have two new cartridges in the printer also. I use this for school work and it won't print. This is less than a year old. 


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@Cgrooms If your printer is enrolled and the cartridge error appears, perform the following steps to remove the message. When the message goes away, you can stop troubleshooting.


Step 1: Refresh your account page

Refresh your account page to have the Instant Ink service check your printer status.

  1. Sign in to your HP Instant Ink account.

  2. Check your printer connection in the Status area of your account page.

    • Offline: Click the blue refresh button , and then click the web browser reload button to reload the web page. Do this up to five times, until the green check appears.

    • Online: Turn the printer off and back on with the Power button and check to see if the error message remains.

Step 2: Check your network

Your printer must be connected directly to the Internet. Check your network to make sure it is operating and compatible with Instant Ink.

  1. Make sure your network is compatible with Instant Ink.

    • Public or guest networks, like those used in colleges, hotels, or coffee shops, are not compatible.

    • A USB cable connection is not compatible if it is your printer's only connection.

    • If another device, like a mobile phone, cannot connect to the Internet through your network, the network is not compatible.

  2. If the network is not connected to the Internet, turn your network router and your printer off and back on. Go to the HP Wireless Printing Center for more help with your wireless network or Internet connection.

    • If you do not have access to a network that meets the requirements, HP Instant Ink cannot work. Purchase standard cartridges from a retailer.

    • If your network is compatible but the message still appears, continue troubleshooting.

Step 3: Check the wireless connection

If your printer is connected to your network, the blue Wireless light should be on and not blinking. If your printer has a display on the control panel, the wireless icon  should be on and not blinking.

If the Wireless light or icon is not on or is blinking, see Connect to a Wireless HP Printer for more help.



(By the end of this article all the issues should be resolved)


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