11-16-2019 02:28 PM
Hello, I just bought a HP Deskjet 2620 from PC World that is supposed to come with a 3 month free trial. It says you can print up to 300 pages a month without being charged while on the trial. I've looked through my account but it's not been activated I tried the virtual assistant to no avail. I'm hoping someone might be able to assist me in getting everything sorted or explain where/who can help.
11-19-2019 12:47 PM
@AN452, Welcome to the HP Support Community!
For Instant ink ready printers, the 3 free months get added once the enrollment is complete. Sign up and pick the plan you want and the billing will start after the trial/free period is over.
Have you enrolled in a plan yet? To know how, refer to this document.
For more info on Instant Ink, refer to the FAQ document.
Keep me posted for further assistance.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee