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‎03-13-2022 10:23 AM

HP Recommended
Product: HP DeskJet 2720e All-in-One Printer
Operating System: Other

Hello,

I set up my printer only 3 days ago, and now I wanted to activate my 6 month trial that came with the printer, when doing so, I only got 2 months trial, why would this be? I had £10 prepaid on the account so now in my account it says I will have 5 months before I actually start the monthly payments but it is still not the 6 I should’ve got. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-14-2022 11:25 AM - edited ‎03-14-2022 11:32 AM

HP Recommended

Hi @milenaaa1,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are unable to claim your promotional months

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Have a great day

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1 REPLY 1

‎03-14-2022 11:25 AM - edited ‎03-14-2022 11:32 AM

HP Recommended

Hi @milenaaa1,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are unable to claim your promotional months

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Have a great day

1 person found this reply helpful
Was this reply helpful? Yes No
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