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Message 1 of 2
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Flag Post

Instant ink Cartridge Error Faulty

HP Recommended
HP Envy 4524
Linux

Hello,

 

I cannot print as I have an error with the tri-colour instant ink cartridge. 

 

I have followed all the instructions, i.e restarting the printer, cleaned the cartridge, etc and I'm still receiving the error. I believe I have a faulty ink cartridge.

 

I've had this issue for a few weeks now and I can't get it resolved - the virtual assistant is always offline, and the reply to my other forum post claimed it was a hardware issue.

 

Is it possible to get a new instant ink cartridge to replace my faulty one?

Thanks,

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@speedy18, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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