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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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08-31-2021 04:04 AM - last edited on 08-31-2021 11:30 AM by MayS
Product: HP DeskJet 2600 All-in-One
Operating System: macOS 11.0 Big Sur
Hi. Recently my HP Supplied colour cartridge registered a "Cartridge Failure" notification, I've tried all the steps outlined re-cleaning the printer etc - but the error remains and I am unable to print. Please can you help/send out a replacement cartridge?
1 REPLY 1
09-03-2021 05:37 AM
@ChiaraBr, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to print due to this error. Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges
Kindly perform the steps mentioned in this document - Ink cartridge errors
If the error persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
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