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‎09-17-2020 06:13 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have been trying for seven months now to get answers to my  problem. I have HP printer, I have an Instant ink account, my printer is enrolled, I have Instant ink cartridges installed, but I can not print because I get the message that I must enroll my printer. when I go to my account dashboard and click the connect to the printer icon I get the message "cannot connect to printer now". I have reset everything many many times that many many tech have suggested. I have tried to forward ports on my router and still nothing. I have spent hours explaining and re-explaining my issue. I have been told to talk to my router company, my server and each says it is the others issue. Has anyone else had this issue and did it get resolved.

 

Very frustrated. 

1 person had the same question
1 REPLY 1

‎09-18-2020 07:15 AM

HP Recommended

@JanHoop, Welcome to the HP Support Community!

 

Apologies for the inconvenience. Make sure you have tried all the steps mentioned in this document. 

Restart the web services on the printer.

 

If the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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