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‎05-19-2020 04:16 PM

HP Recommended
Product: Hp envy 5000

iwhen I got my printer I installed instant ink on the same day as setting up my new printer. The following day I had a messaged on my printer to say it has been cancelled. But this message didnt appear again so thought it was an error. I’ve checked my account and all seemed to be fine but I’ve now noticed it doesn’t seem to be recording any of the pages I’ve been printing since that first day. I am also waiting for ink and wondering if the 2 issues are related. Help!  Thanks 

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‎05-20-2020 03:57 AM

HP Recommended

Hi @Rkirkbride

Welcome to the HP Support Community. I'd be happy to assist you.

 

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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