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08-30-2022 11:23 AM
HI, I have a 5030 envy with instant ink free plan
black cartrige is empty but hp smart is showing full
Black ink looks to be completely empty even if the printer and app tells me it's half full.
I didn't receive any black spare cardrige and lose a lot of free prints to understand the problem.
now prints only colours not black..... back is empty but app shows full.
09-02-2022 10:04 AM
Welcome to the HP Support Community
I'd like to help!
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
Have a great day!
I am an HP Employee