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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
wellemma
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Instant ink black not been shipped but over 10 days

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Envy 7134

Hi. My black ink stopped printing 2 months ago. I cleaned the heads but still doesnt work. Can find way of reporting faulty ink!. Registers 3/4 full on app. Suddenly on 3rd Nov I get an email saying I needed black ink urgently but I have not received. Shippment wont give tracking number and states not available. Virtual agents says it's been shipped. Hp support closed on a Friday lunch time? No number to call? Please help as can only printing colour!

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Jay_G24
HP Support Agent
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Hi @wellemma,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Jay_G24
HP Support Agent
HP Support Agent
15,193 15,154 1,222 1,382
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HP Recommended

Hi @wellemma,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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