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Instant ink black not working

Office jet Pro 6870 series
macOS 10.13 High Sierra

I just got my very first instant ink cartridge package and installed it. At first nothing worked at all. I did 3 cleaning runs and finally got the colors to work. Kept doing it over and over again to try to get black to work and nothing. Now almost all of my pages for the month are used and I haven’t even printed anything for myself. 

HP Support Agent
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Message 2 of 2
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Instant ink black not working

@Mcginnisfam, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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