Instant ink cancellation

[Karo88]

Hello there, I cancelled instant ink subscription back in December, I’ve bought cartridges from the shop but I can’t print !! It’s validating the cartridges over and over again!! Does that means the only way to print is when you subscribe to instant ink?? I don’t want to, what do I do?

[zoey7886]

@Karo88, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding printer stuck at validation! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP DeskJet 2820e is still recognizing the previous Instant Ink subscription and preventing the use of standard cartridges. Here’s what you can do:

Check the Cartridge Type:

• Make sure you’re using regular HP cartridges (not Instant Ink ones). Instant Ink cartridges stop working once the subscription is canceled.

Restart and Reset the Printer:

• Turn off the printer, unplug it for 2-3 minutes, then plug it back in and turn it on.

Remove and Reinsert Cartridges:

• Take out the new cartridges, clean the metal contacts with a dry cloth, and reinsert them.

Check Printer Firmware:

• If your printer has updated firmware, it might be blocking non-Instant Ink cartridges.
• Go to HP Support and check if a rollback is available.

Reset the Printer to Factory Settings:

• Press and hold the Cancel + Wireless buttons (or check your printer’s manual for reset instructions).
• This removes any lingering Instant Ink settings.

Check HP Smart App:

• Open HP Smart on your phone or PC and check if there's an alert regarding Instant Ink.
• If it still mentions Instant Ink, try removing the printer from your HP account and re-adding it.

Let me know if any of these steps help! 🚀

Take care, and have an amazing day!  

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Regards,