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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
adsyb99
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Instant ink cartridge conundrum

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HP Envy 4524

Hi, 

Haven't used the printer for a few years, but given the current environment at home and need to start using it again. 

 

Colours seem to work fine (ie email address page printed perfectly in blue), although black not printing, even though cartridges must be full, as it says all good on instant ink. I assume it's because they've gone bad after not being used for so

long. 

 

It also prints notebook, sudoku fine when done directly from the printer, but when I print word/pdf/picture etc, pages coming out completely blank, no matter what colour is used? 


Thanks, Adam 


How can I get new cartridges sent out, if instantink thinks I don't need it? 

Thanks, Adam 

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TEJ1602
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@adsyb99, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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adsyb99
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OK have responded to your message with the details. 

Thanks

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