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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Dragula
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Instant ink cartridge damaged

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I printed out a few pages of colour today and all was fine, about 20 minutes later I tried to print something similar and the colour cartridge indicator was flashing so I checked the app on my phone and it says the Tri colour is damaged and I need to clean or replace it, none of the automatic cleaning works so I removed it and dabbed the ink outlet, never made a difference so now I have a instant ink subscription that says it won't ship a new cartridge because it cannot determine my ink levels, what can I do

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TEJ1602
HP Support Agent
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@Dragula, Welcome to HP Support Community!

 

Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Dragula
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Sorted this via hps Facebook messenger service 

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