Instant ink cartridge does not arrive

[Izzy98]

I enrolled in HP Instant Ink plan. My black ink cartridge ran out around 10 November, but It's been two weeks and I haven't received anything. And there is no delivery information either. I'd really appreciate your help!

[Jay_G24 · Accepted solution]

Hi @Izzy98,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Izzy98]

Thanks for your help! The instant ink team contacted me real soon. They told me that my package that was sent to me, was returned to them, and they told me to check the address.

It was strange because usually my landlord will help me receive packages if I'm not present, so I'm wondering how should the package be returned. Anyway, I've checked my address to make sure, and does that mean they will send me another package recently?

Again, really thank you for your help! 

[Wi11iwonka]

I have the same issue. My black ink was supposedly shipped in November without any shipping information. I have yet to receive it!

[TEJ1602]

@Wi11iwonka, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!