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Instant ink cartridge error - black and colour

hp spectre x360
Microsoft Windows 10 (64-bit)

I have both black and colour instant ink cartridges installed in HP Envy 6200.  Recently my printer has started to display an error message which states...

Cartridge problem - reinstall cartridges


I have tried to reinstall, wipe sensors of dust etc along with other measures suggested by the web agent and online help solutions.  Nothing has worked and I cant seem to get anyone from HP instant ink to get back to me about replacing the cartridges.


Help please!! 

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Instant ink cartridge error - black and colour

Hi @FireToy


Welcome to the HP Support Community. 


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!

I am an HP Employee

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