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‎07-18-2019 02:07 PM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

I am a  HP instant ink cartridge user since 2016.  My Envy 7640 has suddenly stopped working with the message Your Ink Cartridge needs to be re-installed.  It is the color cartridge and  have reinstalled many times, one time the printer started working again but then stopped.  I don't know how to solve this problem other than buying a new printer.....which I don't think will be HP.  I've tried the Virtual Assistant which was NO HELP and VERY FRUSTRATING!!

Please help,

Thanks,

Henmaj

1 REPLY 1

‎07-21-2019 02:49 AM

HP Recommended

Hi @HENMAJ

 

Welcome to the HP Support Community. 

 

Try these steps - HP DeskJet, ENVY Printer - Ink Cartridge Errors 

 

Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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