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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Laura8-18
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Instant ink cartridge failure

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tri colour 62

I've just tried to install my first instant ink cartridges. Black installed fine but the colour cartridge says "failed". I can't print a single page with it in the device so had to remove it to check on the black which started my account.

Ive tried re-starting the printer, cleaning the head, connectors and everything suggested on other posts found whilst searching for another solution.

 

HELP please - may I have another ink cartridge - you can see on my account the cartridge has failed!

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TEJ1602
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@Laura8-18, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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TEJ1602
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@Laura8-18, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

MBG65
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How the heck do you get in touch with customer service?  I'm in the printing plan and have a cartridge failure and subscribe to the printing per month. Now that I need them....I can't get a hold of a person. I work from home!  Completely stalled.  This service is not helping me....as I could more easily go to staples and get a replacement. Now I'm in the black hole....

Riddle_Decipher
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@MBG65 Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

 

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

 

Please reply with the details for further assistance.

Eager to help!

 

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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Laura8-18
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Hi, I posted a question to the community and then I had a HP member reply to it rather promptly. He then resolved my issue for me. 
That was the only way I could see to get help from customer support.

Hope this Helps!

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