• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
Pavilion 15-cs0021nf
Microsoft Windows 10 (64-bit)

Hello. I have a cartridge error stating that the cartridge of black ink is not installed correctly. My printer is : ENVY PHOTO 7130

I have removed and re-installed the cartridge as adviced. I have also cleaned it. I have unplugged the printer and plugged it back. I have re-installed the full pack of softwares.

My account says that I cannot receive any other cartridge if this problem remains unsolved.

Can you help me please ? I thank you in advance

2 REPLIES 2
HP Recommended

I have the same problem but with my colour cartridge.

It simply says uninstall and reinstall correctly. But it is in correctly. I have swapped the old one back in and it works fine. VERY frustrating!!!

I am pretty sure my printer does not need updating as it is only 4 months old. 

HP Recommended

Hello. I thank you for your help. I have followed your advice. With the old black cartridge the error message has disappeared. But I could not get any printed text (only an image with a very poor resolution), because of a low level of ink. I decided then to ask on Messenger some help to HP. They are sending me new cartridges (black and colors). I think that you can do the same.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.