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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Matty1978
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Message 1 of 2
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Instant ink cartridge will not work - cant get to speak to a human anywhere :(

HP Recommended
Microsoft Windows 10 (32-bit)

I have an HP Envy 6030. I have signed up to the Instant Ink scheme but the printer will not accept the colour cartridge. When I put the old one in again it is fine (apart from the poor quality due to a lack of ink). I have tried to clean it etc

 

The really frustrating thing is I cant seem to speak with a human being! I have tried the WhatsApp number and Twitter - even the e-mail address but I am being totally ignored - #reallyannoying!

 

Can anyone help?

 

Matt

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Matty1978, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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