Instant ink cartridge won't print

[coniknits]

I just installed a new cartridge I was sent via instant ink program. Color. Ever since installing it my printer will not print anything? So, I put the old color cartridge back in and still no printing. My printer won't print any test pages or anything I want to print. It is connected to the web and i've not changed anything but the cartridge. How do I contact HP by phone?

[Kumar0307 · Accepted solution]

@coniknits, Welcome to the HP Support Community!

• Do you get any errors while printing?
• Are you able to print in black? Remove the color ink cartridge and try printing/copying in black.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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