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‎04-13-2020 12:20 PM

HP Recommended
Product: Hp envy 4524

Have got an error message appearing for my colour cartridge in HP Envy 4524. I have tried all the steps detailed in the troubleshooting guides such as switching all equipment off, wiping the cartridge with damp cloth etc. Nothing has worked. How do I get another cartridge sent out via my instant ink account as I cant seem to talk to a real person? Thanks

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‎04-16-2020 07:18 AM

HP Recommended

Hi @VMaxt

 

Welcome to the HP Support Community. I'd be happy to help you with the ink cartridge error.  

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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