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Instant ink cartridges not recognised

HP OfficeJet 5230
Microsoft Windows 10 (32-bit)

After changing both ink cartridges i logged onto instant ink but they dont recognise my cartridges despite getting them from there. Have tried hard resets and the printer is still connected to the internet, but instant ink still doesn't recognise the cartridges.

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HP Support Agent
HP Support Agent
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Instant ink cartridges not recognised

@trimble71, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Instant ink cartridges not recognised

Thank you for your reply I have managed to update the program and that has solved the problem. I'm sorry for the late reply but I am a night worker.

 

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Instant ink cartridges not recognised

@trimble71

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

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