Instant ink cartridges not recognised

[trimble71]

After changing both ink cartridges i logged onto instant ink but they dont recognise my cartridges despite getting them from there. Have tried hard resets and the printer is still connected to the internet, but instant ink still doesn't recognise the cartridges.

[TEJ1602]

@trimble71, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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[trimble71]

Thank you for your reply I have managed to update the program and that has solved the problem. I'm sorry for the late reply but I am a night worker.

[TEJ1602]

@trimble71

That's great! Happy to hear that.

Let me know if you need any further assistance.