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‎12-27-2022 01:06 PM

HP Recommended
Product: HP DeskJet 3762 All-in-One Printer
Operating System: Microsoft Windows 11

I have a valid instsnt ink subscription. Initially for 50 psges. Hp hiked it to 100 after a couple of months. After coming bacck from a 7 week break I found that I had problems with rhe printing but eventually got it foing. Since Oct last the hp instant ink account pagebtells me that  i have not printed one page. Also that the page cannot connect to printer. A message tells me that unless I connect the printer it will not work. I have reset it umpten times and still it will not go. Restarted print spool no still the amber light keeps blinking. Instsnt ink tells me that they will send me a blackbone in a month time and the color one lasts s bit longer. How do they know if they cant connect to my printer. Instant ink is a brilliant tnhing but the backup and approachability is zero. Any suggestions and perhaps some response from somebody in charge.....

1 REPLY 1

‎12-30-2022 09:35 AM

HP Recommended

Hi @Shortycoffee,

 

 Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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