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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
skyblue67
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Instant ink delivery delayed

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HP Envy 5020
Microsoft Windows 10 (64-bit)

I've received an email stating that my next ink delivery (black cartridge) has been delayed. The email states "This is because our Instant Ink manufacturing site for HP 304 Original Cartridges (the ones compatible with your printer) has been temporarily closed by local authorities to prevent the spread of COVID-19."

Fair enough but what do I do if I run out of ink? Can I buy a replacement cartridge or will that cause a problem with my instant ink contract? I can print with a single colour cartridge for now but that will run out eventually as well. My son is a student working from home so we are printing more stuff than usual.

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TEJ1602
HP Support Agent
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@skyblue67, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
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@skyblue67

 

Thanks for waiting!

 

What is your Instant Ink account number or the email address that you use to log in to your account?

 

Also, you can buy regular ink from the nearby store and use them on the printer. However, the monthly charges will be applicable for your Instant ink account.

 

As compensation we can credit your one-month free subscription.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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