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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
FLmom
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Message 1 of 4
208
Flag Post

Instant ink does not recognize my USB connected printer

‎09-27-2019 12:04 PM

HP Recommended
Product: HP Officejet 5744
Operating System: Microsoft Windows 10 (64-bit)

HP instant ink no longer recognizes my Officejet 5744 printer through a USB connection. I removed the printer, deleted and reinstalled the software, tried using a new printer cable, and using a different USB port. It worked a few days ago. I get the following message:  Your printer is not connected to the Internet. Make sure your printer is powered on and connected to the Internet, then click Refresh.

3 REPLIES 3
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 4
Flag Post

‎09-30-2019 04:14 AM

HP Recommended

Hi @FLmom

 

Welcome to the HP Support Community. 

 

To better assist you - How's the printer connected - Wi-Fi or Ethernet? 

 

For the Instant Ink program to work, the printer should be on a network. A simple USB connection from printer to your computer will not work if the printer is not on the network. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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FLmom
Author
New member
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Message 3 of 4
Flag Post

‎09-30-2019 12:41 PM

HP Recommended

It IS hooked up to my home network. It has worked for MONTHS. Then one day it quit. I suspect a MS Windows 10 update. Could that be the problem? 

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,426 1,692
Message 4 of 4
Flag Post

‎10-01-2019 01:49 AM

HP Recommended

@FLmom

 

Thanks for trying. I'd suggest you  Contact HP in your region regarding this issue. 

Asmita
I am an HP Employee

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