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FLmom
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Instant ink does not recognize my USB connected printer

HP Officejet 5744
Microsoft Windows 10 (64-bit)

HP instant ink no longer recognizes my Officejet 5744 printer through a USB connection. I removed the printer, deleted and reinstalled the software, tried using a new printer cable, and using a different USB port. It worked a few days ago. I get the following message:  Your printer is not connected to the Internet. Make sure your printer is powered on and connected to the Internet, then click Refresh.

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HP Support Agent
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Instant ink does not recognize my USB connected printer

Hi @FLmom

 

Welcome to the HP Support Community. 

 

To better assist you - How's the printer connected - Wi-Fi or Ethernet? 

 

For the Instant Ink program to work, the printer should be on a network. A simple USB connection from printer to your computer will not work if the printer is not on the network. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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FLmom
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Instant ink does not recognize my USB connected printer

It IS hooked up to my home network. It has worked for MONTHS. Then one day it quit. I suspect a MS Windows 10 update. Could that be the problem? 

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HP Support Agent
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Instant ink does not recognize my USB connected printer

@FLmom

 

Thanks for trying. I'd suggest you  Contact HP in your region regarding this issue. 

Asmita
I am an HP Employee

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