09-27-2019 12:04 PM
HP instant ink no longer recognizes my Officejet 5744 printer through a USB connection. I removed the printer, deleted and reinstalled the software, tried using a new printer cable, and using a different USB port. It worked a few days ago. I get the following message: Your printer is not connected to the Internet. Make sure your printer is powered on and connected to the Internet, then click Refresh.
09-30-2019 04:14 AM
Welcome to the HP Support Community.
To better assist you - How's the printer connected - Wi-Fi or Ethernet?
For the Instant Ink program to work, the printer should be on a network. A simple USB connection from printer to your computer will not work if the printer is not on the network.
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