Instant ink does not recognize my USB connected printer

[FLmom]

HP instant ink no longer recognizes my Officejet 5744 printer through a USB connection. I removed the printer, deleted and reinstalled the software, tried using a new printer cable, and using a different USB port. It worked a few days ago. I get the following message:  Your printer is not connected to the Internet. Make sure your printer is powered on and connected to the Internet, then click Refresh.

[asmita6658]

Hi @FLmom

Welcome to the HP Support Community. 

To better assist you - How's the printer connected - Wi-Fi or Ethernet? 

For the Instant Ink program to work, the printer should be on a network. A simple USB connection from printer to your computer will not work if the printer is not on the network. 

Let me know. 

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Have a great day! 

[FLmom]

It IS hooked up to my home network. It has worked for MONTHS. Then one day it quit. I suspect a MS Windows 10 update. Could that be the problem? 

[asmita6658]

@FLmom

Thanks for trying. I'd suggest you  Contact HP in your region regarding this issue.