Instant ink doesn't seem to recognize that my printer is installed on log in page

[SheilaShine22]

The log in page for HP Instant Ink, doesn't seem to recognize my account as being enrolled in the instant ink program. 

I would like to see my usage & billing. I go to the account page and log in, but then it wants to prompt me to enroll in the program.  I try to call instant ink folks and the automated voice indicates long wait times. 

I have 2 email accounts and have tried to access the instant ink log in site using both.  I get the same result using both logins.  I am concerned that if I re-enroll, that I will be charged twice for the service. 

Any ideas? I think I probably need to wait for a service person, but that is 45 minutes of phone usage and charges.  

The automated chat seems worthless in this case. I wouldn't mind chatting with a real person. 

Thanks for any help. 

[Jay_G24]

Hi @SheilaShine22,

I'd like to help!

I understand you are unable to view your account details.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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