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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Carolbb
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Instant ink downgrade not working

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I downgraded my instant ink plan on the 22nd sept and it said it would take effect the 18th october.

Then 19th october I've been charged the higher rate despite my account showing I downgraded.

How do I get this changed as HP seems to have no contact system for customers to report stuff like this ?

3 REPLIES 3
Jay_G24
HP Support Agent
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Hi @Carolbb,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Carolbb
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Hi yes please can you reply to my message to you.

Thanks

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Jay_G24
HP Support Agent
HP Support Agent
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@Carolbb

 

I have responded to your message.

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