Instant ink error: cannot print

[McCauley2]

Receiving Instant Ink error message: ‘cannot print’

[Nal_NR]

Hi @McCauley2,

Welcome to the HP Support Community.  I'd like to help!

I understand you have issues printing and you are getting an error cannot print visit the instant ink page on the printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you enrolled for an instant ink subscription?

Have you canceled the instant ink contract?

Excellent description and a great diagnosis. It is greatly appreciated.

Please brief the issue in detail to assist you better.

This message would normally appear if there is a billing issue with the Instant Ink service. (sometimes it represents a connection issue, but I'm pretty confident that it is not.) I'm pretty sure that the original owner was enrolled in the Instant Ink program and failed to cancel the service properly.  

If you look at the printer's Ink cartridges do they say Instant Ink on them? If they do, you can swap them out for regular store-bought cartridges. The printer should then work. 

If you have issues registering in instant ink. Please share instant ink details in a private message, so I can check the records and help you. I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Refer to this article to know more information about enrolling in HP instant ink.

Also, refer to this article to know more about instant ink.

Hope to hear from you soon!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Nal_NR]

Hi @McCauley2,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @McCauley2,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.