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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-09-2021 01:40 PM

HP Recommended
Product: HP Deskjet 2742e
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

I  bought a new HP Deskjet 2742e from Walmart, today.

I set it up (although it was kinda difficult to get it working), however I wanted to enroll in the advertised "6 months free instant ink" program.
The box and leaflet that came with the printer stated 6 months free trial of Instant Ink.
I had no option to accept this offer come up during the enrolment/setup process.

The only thing I can do is apply for a 1 month "free trial" from the hpinstantink website. I didn't do this yet, as I wanted to get my full 6 months.

 

What should I do and how do I redeem the 6 months before the 7 days runs out?

Any help is welcome.

 

Thank you,

Remi

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-12-2021 07:00 AM

HP Recommended

@Remi7, Welcome to the HP Support Community! I’m here to help.

 

I understand you are looking for free Instant Ink months. Did you activate HP+ while the printer setup?

Click here for more info. The 6 months will be credited if you opted for HP+

 

Once enrolled, the free months will automatically be credited to your Instant Ink account.

If not, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-12-2021 07:00 AM

HP Recommended

@Remi7, Welcome to the HP Support Community! I’m here to help.

 

I understand you are looking for free Instant Ink months. Did you activate HP+ while the printer setup?

Click here for more info. The 6 months will be credited if you opted for HP+

 

Once enrolled, the free months will automatically be credited to your Instant Ink account.

If not, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎09-12-2021 09:17 AM

HP Recommended

Hi Kumar,

 

Thanks so much for your help.

I went through the setup process again and indeed got offered my 6 months trial of HP+ this time.

Thank you once more and have a great day!

 

Kind regards,

Remi

Was this reply helpful? Yes No

‎09-12-2021 10:14 AM

HP Recommended

@Remi7

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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