• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎07-26-2019 04:22 PM

HP Recommended
Product: HP printer - not yet purchased

I am thinking of purchasing a new printer and using the instant ink service. I haven't used it before. I don't print a lot of pages at home and I am concerned that the ink might dry up in the cartridges before the inks runs out. If the ink hasn't run out but dries up I am assuming that HP won't send me new instant ink cartridges as it will think I don't need them? Can they be requested / the order overridden especially if I haven't had them sent hardly at all during the year?

1 person had the same question
1 REPLY 1

‎07-29-2019 03:06 AM

HP Recommended

Hi @Bern22

 

Welcome to the HP Support Community. 

 

That's correct, ink will not be automatically sent if there's an error with the printer/ cartridges or print quality issue. You can always reach out to us and request for the replacement Instant Ink cartridges. 

 

To prevent the ink from drying, you can also perform the printer maintenance task every now and then.  

 

Hope this helps! Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.