cancel
Showing results for 
Search instead for 
Did you mean: 
Bern22
New member
1 0 0 0
Message 1 of 2
80
Flag Post
HP Recommended

Instant ink: ink dries up

HP printer - not yet purchased

I am thinking of purchasing a new printer and using the instant ink service. I haven't used it before. I don't print a lot of pages at home and I am concerned that the ink might dry up in the cartridges before the inks runs out. If the ink hasn't run out but dries up I am assuming that HP won't send me new instant ink cartridges as it will think I don't need them? Can they be requested / the order overridden especially if I haven't had them sent hardly at all during the year?

1 REPLY 1
HP Support Agent
HP Support Agent
9,205 9,208 808 981
Message 2 of 2
42
Flag Post
HP Recommended

Instant ink: ink dries up

Hi @Bern22

 

Welcome to the HP Support Community. 

 

That's correct, ink will not be automatically sent if there's an error with the printer/ cartridges or print quality issue. You can always reach out to us and request for the replacement Instant Ink cartridges. 

 

To prevent the ink from drying, you can also perform the printer maintenance task every now and then.  

 

Hope this helps! Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation