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‎09-08-2022 02:05 PM - last edited on ‎09-08-2022 02:09 PM by Moderator

HP Recommended

I have not received a colour cartridge in a while and latest one is done. When I check on Instant Ink cirtual assistant it says the cartridge has been removed or is defective. It is in the printer. How do I get my ink???

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2 REPLIES 2

‎09-13-2022 05:01 AM

HP Recommended

Hi @Ciara1999,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with Instant ink. I'd like to help!
 

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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‎09-16-2022 08:14 AM

HP Recommended

Hi @Ciara1999,

 

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

 

Have a great day!

Elohi_NR
I am an HP Employee
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