Instant ink issues - Error appears

[Sam_robinson01]

I have been sent a new colour cartridge. When I install the cartridge, i get the message 'At least one of your cartridges has a problem'.

I have been through all the suggestions that the virtual assistant has given me and still getting the same error message.

I believe that it is a faulty ink cartridge. 

How is it possible to reorder a new ink cartridge as it seems near impossible to get in contact with a actual person?

Any help is really appreciated.

[TEJ1602]

@Sam_robinson01, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ComputerGranny]

I got a copy of your PM to Sam Robinson01.  I have a similar problem with my HP4660 black instant ink cartridge.  Could you PM me too so I can give you whatever info you need?

Thank you.